service
ChatBot Development
Our Chatbot Services acts as an interface to empower an effective messaging medium between customers & businesses. Chatbots we build evacuates intricacy and focuses more on providing a supreme conversational experience to your customer. To revolutionize the way businesses look, our developers ensure the training of high-quality data sets to give the most suitable answers to the users.
Benefits
Deliver 24×7 automated customer support & Save customer service costs.
Increased customer engagement and saves an ample amount of time.
Easy scalability of support and better team productivity.
Our ChatBot Development Process
Chatbot development is a complex process. But if planned correctly, it can become a piece of cake. When starting chatbot development, the main thing is to break this process into clear steps and go by them one-by-one. So, here we tried to make your life easier and created step-by-step instructions for chatbot development.
Determine your Bot’s purpose
Knowing the limitations of your platform
Defining personality and tone
Testing & Data Analysis
1
Determine your bot’s purpose
Chatbot design starts with a simple question: Why do you need a bot? If you cannot answer this question with conviction, then you may want to rethink if you really need one.
2
Knowing the limitations of your platform
Once you have decided on the type of platform you want, we still need to find the right one. Some rule-based platforms solely work on a multiple choice basis without the option to create unique answers. While it’s possible to guide the conversation in specific directions, write suitable responses to questions that may be asked.
3
Defining personality and tone
Your chatbot is a representative of your brand and often the first one to say hello to your customers. It’s important to design its language in line with your corporate identity. We even use the birth of your digital employee as a chance to improve your brand image by giving it a likable persona.
4
Testing & Data Analysis
Let me stress once again that chatbots are like perfectly brewed beer. The creation takes time to perfect. Your bot design is not going to be great overnight, which is why you need to test it within a closed group (e.g. employees, existing customers, testers) and analyze test data to improve the performance.
